|Contact and Support Information
Request product support.
Report an application bug.
Request license price information.
If you are a registered user, make sure that you include your product
serial number in your e-mail or fax. Registered users are given priority
when processing technical support requests. If you have misplaced
your serial number, send e-mail to firstname.lastname@example.org
and provide us with your name, company name, address and original
invoice number, or the name of the purchasing agent or company if
other than yourself.
To obtain the most timely,
efficient service possible, please include the following information
when submitting a question or problem to technical support:
- The operating system platform and version
(e.g.: Windows 95 OSR2 or Windows NT 4.0 SP3).NOTE: For Windows
NT users, if you are usingWindows NT 3.51, it is required that
you have at least Service Pack 5installed. If you are using Windows
NT 4.0, it is required that you have at least Service Pack 3 installed.
- The vendor and version of the TCP/IP package
that you have installed. For Windows 95 and NT, typically the
TCP/IP software that comes with the operating system is installed.
- The exact wording of any error messages and
any error codes returned by the software.
- The sequence of events that can be used to
reproduce the problem. If you have a reproducible error, the fastest
way to resolve the problem would be to attach a small code example
that demonstrates how it can be reproduced.
- A description of how you attempted to resolve
or work around the problem.
For information about
product availability, pricing or licensing, please contact the BYTE/400
sales offices by e-mail at email@example.com