Contact and Support Information

Info@platinumftp.com

General enquires.

Support@platinumftp.com
Request product support.

Bugs@platinumftp.com
Report an application bug.

Sales@platinumftp.com
Request license price information.

When You Contact Us

If you are a registered user, make sure that you include your product serial number in your e-mail or fax. Registered users are given priority when processing technical support requests. If you have misplaced your serial number, send e-mail to info@platinumftp.com and provide us with your name, company name, address and original invoice number, or the name of the purchasing agent or company if other than yourself.

To obtain the most timely, efficient service possible, please include the following information when submitting a question or problem to technical support:

  1. The operating system platform and version (e.g.: Windows 95 OSR2 or Windows NT 4.0 SP3).NOTE: For Windows NT users, if you are usingWindows NT 3.51, it is required that you have at least Service Pack 5installed. If you are using Windows NT 4.0, it is required that you have at least Service Pack 3 installed.
  2. The vendor and version of the TCP/IP package that you have installed. For Windows 95 and NT, typically the TCP/IP software that comes with the operating system is installed.
  3. The exact wording of any error messages and any error codes returned by the software.
  4. The sequence of events that can be used to reproduce the problem. If you have a reproducible error, the fastest way to resolve the problem would be to attach a small code example that demonstrates how it can be reproduced.
  5. A description of how you attempted to resolve or work around the problem.

For information about product availability, pricing or licensing, please contact the BYTE/400 sales offices by e-mail at sales@platinumftp.com